❓ FAQ

Q1. Can I return or exchange items if I ordered the wrong product?

No. According to Taiwan regulations on exceptions to the 7-day cooling-off period, food products are classified as perishable or with a short shelf life and are therefore not eligible for return or cancellation.
Returns or exchanges are only accepted in cases of defective products or shipping damage.

Products that have been opened, consumed, improperly stored, or exposed to temperature changes cannot be returned or exchanged.

Q2. What should I do if I receive missing, defective, damaged, or incorrect items?

Our products are delicate and may be prone to breakage. While we take great care in packaging, we cannot guarantee 100% intact condition during delivery.

📹 To protect your rights, please record a full unboxing video.

The video must clearly show:

• The unopened package

• The entire unboxing process

• The products inside

• The packing list

The video must be original, unedited, and without fast-forwarding. Edited videos will not be accepted.

📅 If there is any issue, please contact us within 3 days of receiving your order, providing the packing list and full unboxing video. We will assist you as soon as possible.

Q3. How should I store the products?

Please store in a cool, dry place away from direct sunlight, heat, and humidity.
Once opened, consume as soon as possible to ensure the best taste and texture.

Q4. What is the shelf life of the products?

Please refer to the expiration date indicated on the packaging.
As all products are imported from Japan, shelf life may vary depending on the batch.

Q5. Do you offer gift packaging or gifting services?

Many of our products come in beautifully designed gift boxes, suitable for direct gifting.
Additional items such as gift bags are subject to availability and product descriptions.

Q6. Can I specify a delivery date or time?

You may indicate your preferred delivery date and time in the order notes.
However, actual delivery schedules are subject to the logistics provider and cannot be guaranteed.

Q7. Can I modify or cancel my order after it is placed?

Once an order is confirmed, it will enter processing and generally cannot be modified or canceled.
If you have urgent requests, please contact customer service as soon as possible.

Q8. How long does delivery take?

Orders are typically shipped within 2–5 business days after payment confirmation (excluding weekends and holidays).
Delivery time may vary depending on logistics conditions.

Q9. Do you offer international shipping?

Currently, we primarily ship within Taiwan.
For offshore or international delivery, please contact customer service for assistance.

Q10. Why are some crackers slightly broken?

Shrimp crackers are thin and delicate. Minor breakage may occur during transportation despite careful packaging.
This is considered normal and does not affect product quality or taste.

If you have any further questions, please feel free to contact our customer service team. We are happy to assist you.